The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.
Objectives
- Upon completion of this course, you will be able to:
- Control and supervise an airline station in a self-handled or outsourced environment
- Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
- Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
- Implement a Safety and Security Station Management System according to industry standards and recommended practices
- Motivate staff and effectively monitor their performance
- Use and work with the latest edition of the IATA Airport Handling Manual (AHM)
Target audience
▪ Airlines, ground handling and other service providers
▪ Airport authorities
▪ Ground operations professionals at a supervisory level
Recommended level
▪ Intermediate
▪ Advanced
Key topics
▪ The importance of Operational and Occupational Health and Safety training
▪ Managing risk and the components of Emergency Response Plans (ERPs)
▪ The use of SGHA contracts and Service Level Agreements
▪ Operational standards in the IATA Airport Handling Manual (AHM)
▪ The latest trends in passenger/baggage handling and catering
Material
This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the kit as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The price of the study kit includes:
Prerequisites
Participants are recommended to have at least 2 years of professional experience across ground handling functions.
Course format
This course requires approximately 60-70 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the user will not have access to the course content and will not be able to take the exam. Student performance will be based on an examination.
Exam information
- Online exam with remote supervision
- You will be given 3 hours to complete 100multiple choice questions (closed coursebook)
- Passing grade is 60% correct answers; 90%correct answers are needed for a distinction
- You will be given 2 attempts to successfully complete the final exam.
Certificate awarded
▪ Upon successful completion of the exam, you will be awarded an IATA Certificate available for you to print for your records.
