HOTEL AND HOSPITALITY MANAGEMENT COURSE

HOTEL AND HOSPITALITY MANAGEMENT COURSE

The “Hotel and Hospitality Management Course” is a comprehensive training program for individuals aspiring to excel in the dynamic hospitality industry. Participants gain practical insights into hotel operations, guest services, and effective management strategies, preparing them for success in this exciting and fast-paced field.

This Hotel and Hospitality Management Course meets industry demand for efficient, competitive and responsible professionals in a globally competitive hospitality industry. It’s an ever expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into wide varieties of jobs in a variety of industries and locations such as lodging accommodation, food and beverage services.

Duration : 35 Hours

Certificate Accreditation: INSPIRE, CPD , HIGHFIELD

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CERTIFICATION BY HIGHFIELD, CPD & INSPIRE MANAGEMENT TRAINING CENTER

Curriculum

PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
– The Hospitality Industry
– Forces Affecting Growth and Change in the Hospitality Industry
– Soft Skills:
Telephone Etiqutte
Customer Service

PART 2: FOOD SERVICE
– Restaurant Industry Organization:Chain, Independent, or Franchise
– Competitive Forces in Food Service
– On-Site Food Service
– Issues Facing Food Service
– HABC Level 3 International Award in Food Safety – Catering

PART 3: LODGING
– Lodging: Meeting Guest Needs
– Hotel & Lodging Operations
– Forces Shaping the Hotel Business
– Competition in the Lodging Business

PART 4: TRAVEL & TOURISM
– Front Desk & Back Office
– Destinations: Tourism Generators
– Limousine Arrangement
– Airport Transfers
– Guest Relationship
– City Tour Guidance
– Governmental Travel Requirements and Procedures
-Technology in the travel Industry / Computer Reservations Systems Basic
– Travel Geography

PART 5: MANAGEMENT IN THE HOSPITALITY INDUSTRY
– Management: A New Way of Thinking
– Planning in Hospitality Management
– Organizing in Hospitality Management
– Staffing: Human Resources Management in Hospitality Management
– Control in Hospitality Management
– Leadership & Directing in Hospitality Management

 

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