What you will learn
Upon completing this course you will have the skills to:
• Identify and provide advice on popular destination countries
• Advise on modes of transportation, accommodation, and tour products
• Apply IATA resolutions to your travel business and activities
• Prospect new and existing customers and counter sales objections
• Construct complex itineraries and manage changes to ticketed journeys
Course content
• Destinations
• Selling techniques and social media marketing
• Fare construction and ticket exchanges/reissuance
• Travel industry laws and regulations
• Niche products including tour customization, luxury and group travel options
• Accommodation products other than hotels
Who should attend
This course is recommended for:
• Foundation in Travel and Tourism graduates
• Retail, home-based and niche travel consultants
• Reservations, marketing and sales personnel
Certificate awarded
By successfully completing the examination you will receive the Travel and Tourism Consultant Diploma.
Exam information
• Exam Method: Online exam with remote supervision
• Exam Format: Multiple Choice questions. Closed Text Book; Foldout Maps are not permitted
• Number of questions: 100
• Time Allowance: 3 hours
• Passing Grade: 60 correct answers
• Distinction Grade: 85 correct answers
• Number of exam attempts: 2
