PROFESSIONAL CERTIFICATE FOR HOTEL RECEPTIONIST(CFDR)

PROFESSIONAL CERTIFICATE FOR HOTEL RECEPTIONIST(CFDR)

Hotel Receptionists Play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Hotel Receptionist certification recognizes those professionals who are skilled at the many tasks they must perform.

Duration : 5 Hours

Certificate Accreditation: INSPIRE

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Objectives

The Training program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include

    • Identifying equipment and systems used by front desk staff.
    • Understanding the importance of key control.
    • Identifying the steps and tasks involved in pre-arrival, check-in, and departure.
    • Demonstrating effective sales and upselling techniques used by the front desk.
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